Enterprise headlines and summaries, 2009-07-19

  • A Behavioural Approach to CRM Systems Evaluation
    [I give this a 5.5/10-DBM] A case has been made for the analysis of behaviours, specifically through the inclusion of emotions in an evaluation framework of CRM IS. It is proposed that through an understanding of the emotional dynamics at play, management could be better sensitised to the appropriate use of mandatory CRM IS and the social considerations of implementing such systems. Crucially, internal processes can lead to external benefits and it is envisaged that such an approach for evaluating CRM IS may have positive results in terms of customer satisfaction. The framework is intended to give a more holistic view of CRM IS implementation that looks beyond the traditional conceptualisation of business benefits to consider the social impacts and benefits of implementation. Such an analysis could assist organisations post implementation to evaluate their CRM IS or, more proactively, pre-implementation to feed into a more humanistic design and application of CRM IS in the service enco
  • Advocacy in the customer focused enterprise: The next generation of CRM Done Right
    [I give this one a 6.5/10-DBM] Companies who excel in the customer experience arena operate as “customer focused enterprises (CFEs).” The CFE embodies six key characteristics, and applies innovative approaches and resources as it grows and improves: • Customer authority • Customer dialog • Integrated execution • Solution experience • Human performance • Customer focused organization.
  • Windows Azure for Developers
    Getting started with Windows Azure is simple. Start here to find everything you need to build rich applications: All the documentation, SDK’s, libraries, code snippets, videos and more.
  • WindowsAzure (WindowsAzure) on Twitter
    The official account for Windows Azure, follow for service updates and news. Updates from @smarx and @mattrogerstx
  • Enterprise Software Gotcha
    Traditional vendors who are only in it for the initial sale will often tout features that are half-baked, or try to blur the line between products (WebShpere & Fusion do this well) so that the customer has almost no idea what is in a particular product versus a feature in one of the products of the family. With SaaS, its easier – you get what you see. Most customers start out with mini deployments or trials actually experiencing the product before they make much larger commitments.
  • Guy Kawasaki, Garage Technology Ventures – Who to Hire
    Kawasaki explains that hiring infected people is the most important factor. Often, how a person looks on paper means nothing if they are not enthusiastic and ready to work hard. All of the experience in the world means nothing if they are not bitten and infected by the start-up bug. He also tells you how to avoid the bozo explosion, which only leads to layoffs, and how to apply the shopping center test to know if you’re hiring the right person.
  • 10 Stunning (And Useful) Stats About Twitter
    APIs have been the key to Twitter’s growth & utility. In terms of tools that people are using for Twitter, Sysomos found that more than half (55%) of all Twitter users use something other than Twitter.com to tweet, search and connect with others. This may, in part, be due to Twitter’s notorious reputation of failing/crashing, but also is a credit to all the third party applications that have been built on top of Twitter and do their fair share to bring new users to the service.
  • O’Brien: Google’s growing identity crisis
    These new products have the whiff of engineers building things for other engineers, rather than you and me. This ought to be raising some giant red flags at the Googleplex.
  • There Is No Way Microsoft Can Kill Google Or Zoho
    [I would have said “Fantasy follows” :-) -DBM] My reasoning was as follows
  • Principles that Matter: Sustaining Software Innovation from the Client to the Web
    In recent years, because of the nature of internet software and the opportunities it provides, the economics have changed, and the number of successful software platforms has multiplied. Well-known technology companies (Google, Hewlett Packard, IBM, Microsoft, Salesforce.com, Sun), venture capital-backed start-ups (EngineYard, GoGrid, Heroku), and internet companies with extensive internet infrastructure (Amazon, Facebook) have invested billions of dollars in physical infrastructure, data centers, software, and R&D to make it easier to build, deploy, and maintain internet applications. … Internet platforms are intrinsically focused on expanding developer opportunity. Internet platform providers shape and pursue explicit strategies to build their business by attracting developers. Amazon’s Elastic Compute Cloud communicates on its web site how it “is designed to make web-scale computing easier for developers.”29 Facebook promises third-party developers opportunity by telling them, “De
  • Microsoft’s Azure cloud price pipped by Amazon’s Linux
    Amazon’s Linux-based service undercuts Windows, with pricing starting at $0.10 per computing hour. Add in storage, and Azure’s price will creep up further against Amazon: Azure will charge $0.15 per gigabyte stored versus $0.10 per gigabyte each month from Amazon.
  • Microsoft Dynamics CRM grows 75 percent in 2008
    Microsoft for many companies gives them the ability to leverage the existing usage of Microsoft Outlook so it’s less of a cultural change for them which means they will actually use the software. Salesforce.com also continues to grow at a blistering pace relative to the economy and it seems at the expense of the larger enterprise players.
  • Corporate Governance in India: Is There Any?
    Corporate governance is all about the value systems, the laws which set a minimum standard, and most importantly the conscience, which is expected to differentiate between right and wrong at the very highest level.
  • Satyam: Six months later
    We spoke to the various people affected by the scandal to know the impact it had on their lives — employees who lived through the uncertainty, investors who sunk their money into the stock and students who are worried about their job prospects being altered by the scandal.

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