Enterprise headlines and summaries, 2009-05-25

  • SaaS provides nearly half of Asia-Pacific’s CRM
    Furthermore, the SaaS-based CRM market is dominated by a single vendor, with 41 per cent of survey respondents using Salesforce.com. The bulletin notes that Salesforce.com’s strong market share is due to its long presence in the region combined with its dominance in the global market. The survey also found that 25 per cent of SaaS-based CRM subscribers used local SaaS providers. Some other SaaS-based CRM vendors mentioned repeatedly included Digital China, Gate 13, Microsoft, Netsuite, Siebel and SugarCRM.
  • Let The Buying Begin
    Oracle, meanwhile, has $11.3 billion in cash. After engaging in a highly publicized feeding frenzy for years, it has now crossed markets into the hardware world. Oracle is in the midst of buying Sun, and given its past history, it most likely will continue buying. That means Oracle could well be a major force to contend with in the market formerly dominated by IBM and HP.
  • Internode picks NetSuite
    NATIONAL broadband company Internode has started a four-year, $4 million overhaul of its customer-care systems to improve its frontline service. Internode has opted for NetSuite Business Management software as the centrepiece of the new customer system redevelopment. The NetSuite package offers a customer-centric portal to allow customers to track the progress of orders, view the history of their interactions with the company and undertake a range of self-service actions. The technology will also speed up calls and reduce queues during busy periods at Internode’s customer call centre. Last year, Internode’s customer numbers topped 150,000. NetSuite will replace Internode’s internally developed system for recording customer data.
  • U.S. immigration curbs may impact business growth: Wipro
    With the Obama administration turning the wave against outsourcing activities, Indian IT major Wipro fears that restrictions on foreign workers in the U.S. could hamper its growth. IT bellwether Infosys Technologies, too, had raised concerns that curbs on movement of working visa holders could affect its business activities. “Restrictions on immigration in the U.S. may affect our ability to compete for and provide services to clients in the US, which could hamper our growth and cause our revenue to decline,” Wipro said in its annual filing to the U.S. Securities and Exchange Commission.
  • Wipro may outsource work to Egypt
    India, the offshoring capital of the world, is now outsourcing software and back-office projects to Egypt as vendors like Wipro plan to send more domestic work to the most populous Arab country to leverage lower costs and availability of skilled professionals. … “We believe that 20% of our work can be offshored to Egypt,” said Anand Sankaran, senior VP and business head, India and Middle East Business, Wipro. “We are offshoring jobs from Middle East and India to Egypt.” Egypt’s attractive subsidies for creating local employment which includes incentives like waiver on training costs and newrecruit salaries is making it compelling for companies like Wipro to seriously consider sending more work to the country.
  • Interop Raises CIO-Level Interest In Cloud, Virtualization: Video
    Faced with tighter budgets and the relentless charter to find ways to do more with less, CIOs today are pushing harder than ever on their IT vendors and partners to help them uncover innovative approaches and technologies that (a) let them replace old, brittle, and expensive infrastructure with new gear that’s less expensive and is built for openness, speed, and reliability, and (b) give them new capabilities and growth potential in the online-driven global economy. …Here’s the video:
  • Warburtons slices its order processes with SAP
    Since using the new system, which has fax and email capabilities, Warburtons said it had experienced a “dramatic” reduction in time consuming paper processes, and improved the consistency of records. The system is fully integrated with its email. “Rather than each site faxing its own orders out, now all of our orders are going through one integrated system,” said Steve Hammond, IT manager at Warburtons. The company also has an Esker SMS system to allow it to text message staff out on the road with delivery issues.
  • Smart Grid: SAP Connects Meters to the Back Office
    Quick Take: AMI has long promised to provide utilities with information and powerful two-way communication with customers. But AMI by itself doesn’t provide a lot of value without some software to manage the data. As we predicted some years ago, more and more players are converging to provide this vital link between utilities’ operational side and their back office systems. Oracle recently announced its utility solution, and now SAP is doing the same. The real milestone will come when standards are in place that let data from multiple vendors’s products interoperate and communicate with one another. The arrival of a dashboard product is also a welcome sign. Lockheed announced a similar tool last February. The industry certainly needs a product that gives executives the big picture of their operations. We look forward to future contributions to this category.
  • The Underground Oracle VM Manual
    Oracle VM is a Xen-based x86 server virtualization solution that is maintained and distributed by Oracle. Oracle VM is seamlessly integrated across the Oracle stack from the application to the disk. Oracle is continually testing, tuning and releasing new versions of Oracle VM to improve database, middleware and application performance. Oracle VM is an Oracle product not to be confused with the Open Source Xen.org distribution or any other Xen distribution. Oracle VM follows the Open Source model of free-to-use and re-distribute with or without commercial support. Oracle offers commercial support for Oracle VM via the 5Oracle Unbreakable Linux Support program. Oracle VM is distributed from the Oracle eDelivery portal. Oracle has a unique position in the virtualization market as a hardware and application vendor that owns all of the technologies across the Oracle stack. Owning the entire Oracle stack has many advantages, a) integration and management across the stack and b) the ability
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