Enterprise headlines and summaries, 2009-03-24

  • How to avoid SaaS integration gotchas
    Informatica has a foot in both worlds: It offers both on-premise and IAS. Ron Papas, senior vice president and general manager of Infomatica’s On Demand group, says the key advantage to using hosted integration tools is that they facilitate rapid development. That’s important because, while on-premise software tends to go through upgrades every 12 to 18 months, SaaS vendors may revise their software three or more times each year. IAS vendors help to ensure that customizations done for customers continue to work.
  • Sybase Launches Enterprise-Ready iPhone Solution on the App Store
    Sybase (NYSE:SY), an industry leader in delivering enterprise and mobile software, today announced a new version of iAnywhere® Mobile Office with expanded iPhone support and availability on the iPhone App Store. Sybase’s unique approach for enhanced security and usability make it the first recognized leader in the middleware space to encrypt all data contained within an email and PIM application on an iPhone without compromising user’s personal information. The latest version is intended to strengthen iPhone adoption within enterprises by providing Lotus Domino and Microsoft Exchange email and PIM data to iPhone users.
  • Salesforce CEO Marc Benioff Talks Cloud Computing, Twitter
    Salesforce.com CEO Marc Benioff discussed his company’s use of the cloud computing and Software-As-a-Service (SaaS) at a New York conference, demonstrating the new features of its Sales Cloud. Google, Facebook, Microsoft and IBM have also been pushing hard into the cloud-computing space as part of their grand strategies. Saleforce also has a new agreement with Twitter.
  • How Do You Spell IPO Now? TECH
    After a decade of being either the first or second-largest source of initial public offerings, technology companies tied at third last year with health-care offerings, according to data from Renaissance Capital’s IPOhome.com Web site. This year, they are the only companies registering prospectuses — there are only three registrations total — with the Securities and Exchange Commission.
  • Intel freezes top salaries, reprices options
    Don’t feel too badly for them, though. Total compensation for these five in 2008 came to $12.7m (£8.7m) for Otellini, $2.5m (£1.7m) for Smith, $5.5m (£3.8m) for Bryant, $5.3m (£3.6m) for Maloney, and $4.7m (£3.2m) for Perlmutter – although the latter, as noted in the proxy, is paid in Israeli sheckles, so he has those pesky currency-conversion rates to deal with. The news was somewhat better for the rank-and-file, however. The board of directors is requesting that the stockholders approve an employee stock-option exchange program called, somewhat prosaically, Option Exchange. Under the Option Exchange plan, employees other than the five listed officers will be given the opportunity to exchange their current over-priced stock options (defined as those “with an exercise price above our 52-week high”) for a new options that have “approximately the same fair value” as the options they’ll now be allowed to dump.
  • Salesforce.com touts doubtful Twitter tool
    So, the likely scenario will be for the nasty tweets to be grabbed, filtered and fed into the company’s already over-burdened help desk system, which will push the tweeters to online FAQs, e-mail response systems and voicemail hell. The likely result will be more negative tweets about how unresponsive and uncool the experience with the company was, feeding the flamers with fuel instead of putting out the fire. Unless there’s an integrated, intelligent automated response system designed specifically for Twitter, this initial move into Customer Tweet Management is likely to be as effective as Sylvester was at catching Tweety Bird.
  • Salesforce.com Sees Its Next $1 Billion Market
    According to Dayon, Salesforce.com’s customers are looking to refashion their approaches to customer service because they realize that current call center operations leave a lot to be desired, and that 50% of customer-service related questions have migrated to Google and other community sites. “Soon, two-thirds of those interactions are going to be in the cloud,” Dayon said.
  • Red Hat shares jump on Oracle deal rumors
    But a deal now doesn’t make sense, she writes, because of another possible business combination being talked about: IBM’s potential purchase of Sun Microsystems. Both of those companies are major producers of servers that run Red Hat software. Thus, an IBM-Sun deal could change the landscape of the server industry and affect Red Hat’s business.
  • More office space, lower leases, in Silicon Valley
    An ugly economy has affected more than Silicon Valley’s residential real estate market; it’s pummeling the commercial real estate market as well. About 8.7 million square feet of Silicon Valley office space was vacant in the fourth quarter of 2008, or 14.7 percent of the total, according to Cornish & Carey Commercial/Oncor International. That’s up from an office vacancy rate of 13.7 percent at the end of the third quarter, and up from 11.9 percent in the final quarter of 2007. As unappealing as the trend may be for landlords, the office vacancy situation is nowhere near as bad as it was following the dot-com bust, said Phil Mahoney, executive vice president of Cornish & Carey, one of the valley’s largest commercial real estate brokerages.
  • Salesforce.com cloud adds Twitter, stirs privacy concerns
    With today’s launch of the Twitter plug-in, Salesforce.com is now stirring further privacy concerns among some observers, who suggest that customer service workers and/or their employers might abuse the new tool by inappropriately infiltrating user conversations.
  • What a Sun-IBM merger could mean for Java
    Several pundits have speculated that if IBM controlled Java, the language and platform would be even more open source than it is, and that problems such as product conformance tests for OSS versions of Java would go away. This is probably correct. However, the one thing that will not happen is IBM ceding control of Java to a third party. In other words, while the JCP might be dismantled (though I doubt it), some system will remain in place by which IBM can pursue its agenda in Java.
  • Google Apps missing enterprise social-networking revolution
    In fact, some collaboration vendors are already on their second iteration of their enterprise social-networking technologies, giving them microblogging capabilities popularized among consumers by Twitter. With so much activity in this space, Google seems to be trailing and slow on the uptake, as Apps remains a suite centered on e-mail communications and document sharing, devoid of social-networking capabilities. This hasn’t gone unnoticed by Apps administrators. “In our domain, we’d definitely find that it’d be beneficial to have some type of interface into social networking,” said Douglas Menefee, The Schumacher Group’s chief information officer.
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