Enterprise headlines and summaries, 2009-03-18

  • Gartner Tips on Cutting Software Costs
    here are a lot of factors in software licensing that can come under dispute: * Oracle’s (and many other vendors’) definition of “named user” includes non-human processes that interact with the database, not just the people who are running applications. This became a huge issue a few years back when enterprise systems started being connected in some way to the Internet: Is the Internet gateway process a single user, or do all potential users have to have individual licenses? * Virtualization and multi-core issues need to be addressed; in many cases, hardware partitioning is not adequately covered in license contracts, and you need to ensure that you’re not paying for the maximum potential capacity of the underlying hardware, not what you’re actually using. * Make sure that you have the right to change the platform (including hardware or underlying database) without onerous fees. * Watch out for license minimums embedded within the contract, or cases where upgrading to a
  • Indian IT Group Frets over H-1B Reforms
    NASSCOM, an Indian IT outsourcing trade group, takes to Capitol Hill to lobby against potential legislation aimed at reforming the H-1B visa process. While high-tech industries favor an expansion of the program that allows highly trained foreign workers to fill existing IT vacancies, recent scandals in the H-1B visa program have raised lawmakers’ ire and a call for reform.
  • Congratulations Marc… The next $billion will be harder
    Still, even with those advantages, he needs a lot of luck and a good economy. Much of his success has been due to the company’s strong momentum. I would hate to see him stumble and end up like Siebel or PeopleSoft as a trophy on Larry’s wall.
  • SaaS Business Profile: Workday
    First, low cost of ownership and fast time to value are huge right now. Companies that are using on-premise applications are looking to get out from under the maintenance burden and many are turning to SaaS. And, since SaaS can be implemented quickly, many Workday customers are measuring fast returns. Second, customers are looking for innovation. As I mentioned earlier, most on-premise software was built in the 80s and 90s. Workday is new – built from the ground-up on modern Web-based technologies. We’ve incorporated search, links and tags throughout the application, making it intuitive for the user. And, by the nature of the SaaS model, the product is always getting better. Finally, and we take this very seriously, we are committed to being a trusted partner. Our customers are our most valued and important partners, and in fact, our product is a direct reflection of their feedback. Workday has recently achieved a 100 percent customer satisfaction rating, and we attribute
  • Has SAP hog tied itself on maintenance?
    In other words, Run SAP and Solution Manager are the twin pillars upon which SAP is hoping to persuade its customers to pony up a 29% cost increase in maintenance support costs. Jon explained that while SAP is bundling these with some 16 best practices they require customers to incur further costs in implementation and learning. In his view, this hog ties SAP because:
  • It’s The Relationship, Stupid! – Stop Commoditizing The Client Facing Workforce (Part 1)
    The bottom line for vendors – place value on your staff who manage client facing relationships Consequently, vendors must look at other metrics other than overall labor costs. One approach – start by conducting a relationship audit. Identify high revenue customers and partners and the client facing employees that serve these stakeholders. Determine revenue per employee and profit per employee. Quantify their relationship value with clients. Focus on retention strategies, not replacement strategies. Then work with these clients to identify win-win strategies to solidify long term value.
  • Snapshots In Enterprise 2.0 UX/UI – Lawson Smart Office
    Part 4: Lawson Software Brings The “Process of Me” To Life Introduced almost a year ago at Lawson’s CUE event on March 18, 2008, Lawson Smart Office brings an optional rich internet user experience for Lawson customers. Lawson Smart Office builds on top of the Microsoft Windows Presentation Foundation and delivers an information workplace front end to Lawson’s collection of applications. Similar to the Apple’s OS X and Windows 7 experience, the Lawson “Canvas” allows users to engage in quick task switching, active drag and drop, translucent floating windows, flow documents for help file creation, 3D navigation, VisualBrushes for task bar previews, and highly interactive side bars that work with the Lawson applications. Almost 9000 meta driven screens work with a back end Java Services Layer that communicates with .NET, Java, main-frame, and other legacy environments. Key feature allow users to:
  • Q&A: 10 questions with Salesforce’s Marc Benioff
    Do you worry about someone doing the same to you? Benioff: In our industry, lack of focus on the customer, complacency, and failure to innovate are the mortal sins. We work very hard to make sure that doesn’t happen to us.
  • It feels like an AON ago
    Here is yet another reminder of the short attention span in our industry: in this week of all-Cisco-all-the-time coverage and commentary, induced by the Unified Computing announcement, not one article or blog posting mentioned AON (Application Oriented Networking). Remember AON, introduced by Cisco in 2005? If not you’re not alone. At least according to Technorati and Google News who don’t find a single mention of it in the Unified Computing coverage (until Technorati re-indexes this blog, at which point this entry will ironically make a liar of itself…). If Cisco is not going to tell us how AON relates to Unified Computing it would be nice if some of the trade publications and analysts who covered AON at the time made an effort to update those of us who can’t remember the neighbor’s name but never forget an acronym. Wasn’t AON Cisco’s first attempt to move from the network layer to the application layer, which is what Unified Computing is also about? Is this the second step? A reset?

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